Visitor Engagement Assistant

As our Visitor Engagement Assistant you will be responsible for ensuring a high standard of experience is delivered on site for visitors. Working closely with the Visitor Engagement Manager and volunteers to ensure the daily offer at weekends delights and enthuses visitors about our cause through storytelling, presenting, activities and interactive experiences.

You will lead walks, talks, tours and activities at the London Wetland Centre. Engaging visitors with knowledge and enthusiasm, Whilst recognising the needs and abilities of different audiences. Activities may include pond dipping and running touch tables.

You will also support the Visitor Engagement Manager with the coordination and supervision of our engagement volunteers. You'll be a daily point of contact for the team and assist with rotas and allocation of duties where necessary. You will also champion the ongoing development of standards of customer care across the site, providing a visible, proactive, and approachable staff presence at the Centre.

This role is fixed term until the 2nd of November 2025 working part time, 12 hours a week on Saturdays and Sundays.

To join as our Visitor Engagement Assistant you'll bring:

• Previous experience in a visitor attraction or public space delivering talks, presentations, or activities to a range of audiences from all ages and abilities.
• Experience interpreting conservation/science or other topics to different audiences in engaging and inspiring ways
• A good eye for detail, particularly concerning site presentation and interpretation
• A passion for delivering great customer service

If this sounds like you then please read the job description and click apply. We would love to hear from you.

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first