Hospitality & Events Manager

As Hospitality & Events Manager you will be responsible for overseeing all aspects of guest accommodation, corporate bookings, events, and functions, ensuring every experience reflects the highest standards of quality and professionalism.

While delivering exceptional customer service and consistently high presentation standards, you will work closely with the Catering Services and Kitchen Managers to maximise revenue, identify and develop new commercial opportunities, and enhance our reputation. Through a strong commercial focus, you will also help create meaningful guest experiences that connect visitors with the importance of wetlands in our environment.

This role includes overseeing bookings, building strong relationships with clients, and leading the events team to successfully deliver the following services:

• Guest accommodation at Warblers Meadow & Bewick's Lodge
• Corporate functions and venue hires
• Team-building away days on-site
• Private events (e.g., birthdays, weddings, memorials)
• Internal staff functions

You will also play a key role in coordinating event delivery, ensuring all departments are aligned, staffing levels are appropriate, and each event is delivered seamlessly to meet and exceed client expectations.

This is a permanent full time position, working 5 days out of 7 including weekends and bank holidays.

To join as our Hospitality & Events Manager you'll:

• Bring proven experience in a catering or guest service team leader role, with a strong track record of coaching, developing, and leading high-performing teams.
• Demonstrate exceptional standards in customer care, with confident written and verbal communication skills and a passion for delivering outstanding guest experiences.
• Have the ability to plan, manage and adapt to seasonal campaigns and promotions, with proven problem-solving skills and a creative approach to thinking outside the 'pond'.
• Be confident working collaboratively across multiple departments, including finance, reserves, catering, retail, and with external suppliers to ensure seamless delivery.
• Have strong organisational and administrative skills, with experience managing bookings, coordinating events, and maintaining attention to detail.
• Be confident using booking systems and Microsoft 365 to manage workloads efficiently.
• Show a strong commercial awareness, with experience in driving revenue through upselling and identifying new opportunities.

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme