Retail Assistant

An exciting job opportunity has arisen to join the team at our London Wetland Centre as a Retail Assistant. 

We are looking for a versatile individual to become an integral part of an inspirational and vibrant trading environment that consistently provides an excellent visitor experience.

You will be responsible for:

• giving a warm welcome to every visitor in the visitor centre, admissions area, shop and café, demonstrating exceptional standards of customer service
• supporting our visitors at admissions with entry, membership and a warm welcome to our wetlands
• serving visitors at the till purchasing goods from the shop
• consistently and proactively promote and maximise sales opportunities, identifying and responding to visitor needs and provide tailored visitor experience recommendations, proactively up selling and linking products across all departments
• handling and storing stock effectively minimising wastage and deploying WWT stock control measures including receiving deliveries and participating in stock takes as required.
• using the electronic point of sales system (EPOS) and WWT procedures to maximise sales and generate reliable sales information including carrying out opening, closing and cashing up procedures.
• promoting the Gift Aid scheme to achieve Gift Aid targets, ensuring the full and accurate completion of appropriate records

This is a part-time position, working 15 hours per week, 3 days from 7, including weekend and bank holiday working.

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme