Membership and Retail Support Volunteer

Closing Date: 07/03/2025

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London

Volunteer

Not Specified

Engaging visitors and communities with wetlands

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Membership and Retail Support Volunteer

About The Role

At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close. People feel part of something amazing and are motivated to make a difference.

As a Membership and Retail Support Volunteer, you will actively engage with our visitors and encourage them to support WWT as members. Enthusing them with stories of our conservation work and the many benefits of membership, you’ll help us secure the essential support we need to continue our ambitious plans for wetlands conservation. And if you have an eye for something special and can offer excellent customer service to every one of our visitors, even better.

You will also be a support to our retail team and help keep up the great work in offering a wide range of items for them to take home. Experience is always welcomed but not essential as training for this and our membership processes will be provided.

What will you be doing?

Actively engaging our visitors with our mission to save wetlands for wildlife and people
Encouraging visitors to become members of WWT, tailoring the benefits to their needs
Completing memberships accurately on our IT systems and ensuring requirements of the role, such Data Protection compliance, are kept to
Talking to visitors in the shop and helping with any enquiries they may have
Getting to know and promoting the star buys and latest in-store products and processing sales
Helping to keep the shop looking clean, clutter-free and inviting
Assisting with stock checks
Refilling counters and helping to create enticing displays
Any other membership and retail support needed, in keeping with the role

About You

Who are we looking for?

You will really enjoy this role if you:

Are committed to excellent customer service and enjoy meeting and talking with people
Have good IT skills - this role will require you to use a computer
Have an eye for detail and great communication skills
Have a confident attitude and/or experience of successful face-to-face contact with the public
Have an interest in and enthusiasm for the work of WWT
Are happy and able to work under your own initiative during quieter times
To be reliable and committed to the role and enjoy working as part of a staff and volunteer team

Unfortunately this role is only suitable for over 18's.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

Feel good knowing you are helping to restore wetlands, and our world
Be surrounded and inspired by like-minded wetland lovers
Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
Free entry to all our wetland centres, including your family
Volunteer discount on shopping and memberships
Access to webinars and practical information to help you manage daily life

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