Visitor Services Assistant

Closing Date: 02/12/2024

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Slimbridge

Employed

£9,360.80 per annum (FTE £23,402)

Permanent

Retail

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Visitor Services Assistant

About The Role

We are looking for engaging and proactive individuals to join our busy trading teams at Slimbridge Wetland Centre.

The successful applicant will provide a warm and informative welcome to all our visitors and will work to maximise sales and membership recruitment. You will have a passion for exceptional customer service, and will contribute to the delivery of agreed targets, helping generate profits that support the conservation work of WWT.

This role will be working mainly in our visitor admissions area, to include; welcoming both member and non-member visitors, and promoting the highlights and key experiences at the centre. The role also includes promoting and selling memberships.

Trading Assistants may be required to work across visitor services, retail and catering departments, depending on the needs of the organisation.

This is a permanent position working 15 hours per week, 3 days out of 7, including weekends and bank holidays.

About You

To join as our Visitor Services team you'll bring:

Previous retail or customer service experience is preferred but not essential.
Great communication skills with the ability to built rapport with customers.
Previous experience of working with a till system and cash handling is desirable
Flexibility to work varying shifts, including weekends and public holidays.

If this sounds like you then click apply, we would love to hear from you.

When visiting our website, you will notice this position is referred to as a Trading Assistant in the job description. This is how the role is known internally within WWT.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

Wake up every day knowing your work is helping to restore wetlands, and our world
Be surrounded and inspired by our team of passionate, dedicated people
33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
Free entry to all our wetland centres, including your family
Free car parking and secure bike storage areas
Colleague discount on shopping and memberships
Cycle to work scheme
Contributory pension scheme
Life Assurance of three times your salary, for peace of mind for your loved ones
Independent personal, workplace and financial advice from Care first

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410

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