Supporter Administrator

Closing Date: 27/11/2024

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Slimbridge

Employed

£14,643 per annum (£24,405 FTE)

Permanent

Supporter care and engagement

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Supporter Administrator

About The Role

Members are at the heart of WWT. They provide crucial support to wetlands in many ways; some give money, some give time, others are vocal in their support, and it’s important that we recognise and celebrate them all. As Supporter Administrator you will play a vital role in delivering excellent supporter care and stewardship, and in ensuring our supporter’s voices are heard and fed into decision making.

As Supporter Administrator, you’ll join a growing but established team delivering front-facing supporter care to a large diverse supporter base. You’ll be responsible for fulfilling WWT’s subscription products e.g., membership and adoptions, responding to supporter enquiries, helping to efficiently process supporter gifts, and keeping accurate supporter records.

This is a part time position for 22.5 hours per week, 3 days from 7.

About You

The ideal candidate will be:

Self motivated and proactive with a passion for good customer service
Confident and professional telephone manner, dealing with both inbound and outbound calls
Experienced in working with a CRM database, income processing and managing general administration.
Organised, able to prioritise effectively and work with high levels of accuracy

An understanding of the importance of data protection and GDPR in handling supporter's personal data is also vital to this role.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

Wake up every day knowing your work is helping to restore wetlands, and our world
Be surrounded and inspired by our team of passionate, dedicated people
33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
Free entry to all our wetland centres, including your family
Free car parking and secure bike storage areas
Colleague discount on shopping and memberships
Cycle to work scheme
Contributory pension scheme
Life Assurance of three times your salary, for peace of mind for your loved ones
Independent personal, workplace and financial advice from Care first

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410

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