The Customer Experience Analyst is a fantastic chance to align supporter journeys with WWTs new strategic direction and ambitions.
Working closely with the Supporter Journey Manager, you’ll develop relevant and engaging communication journeys that not only delight supporters but also build and nurture long-term relationships.
You’ll get to collaborate with teams from across the organisation to map and analyse the journey, recommending improvements aligned with business objectives, with the goal of creating a positive and seamless supporter experience.
As Customer Experience Analyst you will help ensure that every interaction with our supporters is meaningful and impactful, and that we maximise income and meet engagement targets.
It’s an exciting time to join WWT and make a real impact, to inspire more people to support wetlands and bring our mission to life. Together we can restore wetlands and unlock their incredible power!
This role is hybrid, based at one of our UK Wetland Centres, with time in the office at least once per month currently.
A current driving licence and the ability to occasionally travel to other locations is essential.
This role is a fixed term contract for 18 months.
When visiting our website, you will notice this position is referred to as a Supporter Journey Analyst in the job description. This is how the role is known internally within WWT.