At WWT, we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference.
We are looking for a someone who can offer excellent customer service to every one of our visitors, encouraging them to support WWT’s conservation work through retail sales at WWT Washington. Through providing excellent customer service, you will be inspiring people to make the most of their visit, connect with our wetlands, and secure the essential support we need to continue our ambitious plans for wetland conservation. This is a great opportunity to build customer service skills, gain experience of trading and retail systems, and become part of a friendly and supportive team.
Volunteers are an essential part of the WWT team, and we wouldn’t be able to maintain our internationally important wetland sites without their help. You will receive a very warm welcome, full induction & training, and be provided with the necessary equipment, uniform, and anything else needed to thrive in your role.
Main tasks
- Working as part of the visitor services team (made up of staff and volunteers) to engage and inform our visitors – including developing a good knowledge of the history of WWT, its goals & values, and ongoing conservation projects.
- Meeting and greeting visitors at the admissions desk.
- Operating the till for admissions and the gift shop.
- Familiarising yourself with events, activities, species sightings, and developments at the centre so that you can provide up-to-date information to our visitors.
- Using leaflets and maps to point out the locations of significant events e.g. swan feeds or osprey updates.
- Promoting membership of WWT - filling in membership forms in accordance with WWT guidelines, ensuring that all relevant paperwork is accurately completed.
- Assisting with other tasks in the shop where necessary.