Visitor Engagement

At WWT London Wetland Centre we want to ensure that our visitors receive a warm, friendly welcome to ensure they have a memorable visit around our site. Your role will be helping to bring people of all ages and backgrounds closer to wetland wildlife, by providing assistance to visitors and encouraging them to explore the site and learn about WWT’s pioneering wetland conservation work, to save wetlands for wildlife and people. You’ll support the delivery of a range of interactive visitor engagement activities including touch tables, drawing people in by telling engaging stories about our work and inspiring people to support us as members of the WWT.

This role involves:

• Providing an excellent visitor experience, engaging positively with all visitors of all ages
• Being one of the first points of contact for all visitors to the Centre, providing them with a warm welcome along with the appropriate information to help them make the most of their visit. This includes highlighting the daily activities and keeper talks, closing times for parts of the site and any special events or activities.
• Being stationed at touch tables with small interactive activities, helping to run a variety of holiday-based events and activities
• Helping our guide in the hide assisting visitors in spotting wildlife and using the binoculars and telescope.
• Helping to keep the site looking tidy and presentable through tasks such as litter-picking, cleaning signs and sweeping the Courtyard or hides, and reporting any faults or damage to the Duty Manager.
• Supporting the Engagement Manager in the set-up and delivery of special and seasonal events.
• Sharing WWT’s wider conservation work and the Trust’s key conservation messages so that you can share these with our visitors.

This role will suit you if:

You have a positive, friendly, can-do attitude, and are committed to delivering excellent customer service. Having, or being happy to develop, the confidence to engage our visitors of all ages simply and effectively around their needs is also an essential part of this role, being a good communicator in English (other languages are also useful!).

You’ll have a real interest in and enthusiasm for WWT’s work, nature and the outdoors and will be happy to develop this to share with others in a variety of way: attending briefing sessions and familiarising yourself with events, activities, sightings and developments at the centre; and on a day-to-day basis, answering visitor questions, helping them to navigate the site, and identifying native wildlife using binoculars and telescopes. London has a close-working team, and much of the time you will be working in groups of two, where possible. However, the ability to work under your own initiative and being self-motivated at other times is also needed.