Visitor Experience Volunteer

This role involves:

• Acting as a point of contact for all visitors while out on the reserve, providing them with information to get the best out of their visit – knowing about where all the best wildlife is, tide times, the best hides and up to date reserve sightings
• Promoting our membership offer to visitors
• Assisting our engagement and social media team with creating content, including photos, videos, and written content such as blogs
• Helping out with seasonal events and activities where needed
• Occasionally leading guided wildlife walks on the reserve, sharing information with visitors to inspire them
• Occasionally assist reserve team with reserve work on ad-hoc basis
• Act as a guide in the hide out on the reserve answering questions and pointing interesting wildlife out to visitors
• Providing knowledge about conservation going on on the reserve

This role will suit you if you:

• Have an enthusiastic and friendly manner and would love to share your knowledge and passion with visitors
• Enjoy delivering excellent customer service
• Have an interest in wildlife, the outdoors and the work of WWT
• Enjoy getting stuck in and helping create the best possible experience for our visitors
• No previous experience is required as training will be provided in all areas

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life