Visitor Operations Manager

Closing Date: 13/01/2026

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Slimbridge

Employed

£34,405 per annum

Permanent

Engaging visitors and communities with wetlands

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Visitor Operations Manager

About The Role

Do you have a passion for visitor operations in the natural environment, culture or visitor attraction sector?

Are you highly creative with experience in raising standards in onsite branding, messaging and service?

Do you feel strongly about making experiences accessible to all? If so, we would love to hear from you.

Reporting to the Head of Interpretation and Programming, you will work to raise standards of presentation across all ten of our wetland sites whilst ensuring our messaging genuinely excites our visitors about the incredible Superpowers of Wetlands. Not only will you play a key role in influencing our visitors understanding, you will need to inspire staff and volunteers across all sites to be “Visitor First” in their attitudes and behaviours.

This is a permanent contract, working full time, Monday to Friday, 37.5 hours a week. Part-time and hybrid working will be considered.

About You

We are seeking an individual with:

Proven experience of working in a similar role, in a visitor facing organisation, influencing visitor experience through the customer journey
Experience of working to deliver brand messaging in onsite experiences
Demonstrable experience of project management and delivery
Confidently able to inspire, motivate and engage a team in a matrix management structure
Proven experience of supervising external consultants and suppliers
Evidence of producing high quality work, either alone or in collaboration with others
Strong creative and innovative mindset with a passion for finding new ways of enhancing standards
Strong stakeholder management experience, internally and externally, at all levels

We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

Wake up every day knowing your work is helping to restore wetlands, and our world
Be surrounded and inspired by our team of passionate, dedicated people
33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
Free entry to all our wetland centres, including your family
Free car parking and secure bike storage areas
Colleague discount on shopping and memberships
Cycle to work scheme
Contributory pension scheme
Life Assurance of three times your salary, for peace of mind for your loved ones
Independent personal, workplace and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

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